Venera
Smart Symptom Checker with Medical Document Management
Jan — Oct 2025
Role
User Research
Information Architecture
Design System
Prototyping
Usability Testing
Team
1 Designer
3 Engineers
1 Product Manager
Impacts
5,000+ Active Users
27% Weekly Retention
72 Net Promoter Score
89% Trust Venera with Health Data
Timeline
Jan — Oct 2025
Process Book
Designing for trust from the ground up
Venera is a mobile health companion that earns user trust gradually, starting with a single, transparent symptom checker before expanding into a full wellness platform. Born from the failure of a feature-heavy product that lost 90% of its users in four weeks, the redesign proved that starting small and constant validation made all the difference.
Click through this deck for the full design process!
